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Awaken The Leader Inside | David Rubalcava Leadership Podcast

May 20, 2018

In this episode David shares a recent incident with a disgruntle customer who was extremely offensive.  David discusses how difficult it is to remove the emotion while its happening.  He shares how he needed to remember his roles is to resolve the problem not escalate it by allow emotion in.  During his phone call, the customer continued to belittle every party involved.  David had to keep his cool and find a solution.  If you ever felt extremely frustrated by a customer or clients this is a great episode to listen to.



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